Terms of service

1. Website information

This website provides general information about NetBOSS Services. It is not a binding offer. A project begins only when the parties approve a written proposal, scope, schedule, and payment terms.

2. Quotes and scope

Quotes are based on the information available when issued and remain valid for the period shown on the quote. Work outside the approved scope, additional revision rounds, rush requests, third-party costs, travel, shipping, duties, taxes, and changes after approval may require a revised quote or change order.

3. Currency, payment, and tax

Depending on client and production location, quotes may be issued in Nigerian naira, Canadian dollars, or United States dollars. Available payment methods will be stated on the invoice. The client is responsible for applicable taxes, duties, bank fees, and currency-conversion costs unless the proposal states otherwise.

A deposit may be required before scheduling work or ordering materials. Deposits become non-refundable once reserved work has begun or third-party costs have been committed. Final files, website transfer, or production release may be withheld until the related invoice is paid.

4. Client responsibilities

• Provide accurate content, specifications, access, and approvals on time.
• Confirm ownership or permission for supplied text, images, trademarks, and data.
• Review proofs carefully, including names, numbers, spelling, dimensions, quantities, colours, and legal claims.
• Maintain backups of materials supplied to or received from NetBOSS.

5. Revisions and approvals

The included revision rounds and approval stages will be defined in the proposal. Approval by email, project platform, or signed proof authorizes the next stage. Changes requested after approval may affect price and timing. NetBOSS is not responsible for errors visible in an approved proof.

6. Print production and delivery

Production is arranged based on the client or delivery location. Standard work is typically completed within 3–7 business days after proof approval and cleared payment; specialty or large-format work typically requires 7–15 business days. These are planning estimates, not guarantees. Minimum quantities vary by item and production partner.

Screen colours may differ from printed colour, and reasonable variation can occur between materials, devices, production methods, and batches. The client should request a physical proof where exact matching is commercially important.

7. Cancellations, defects, and refunds

A client may cancel before production, subject to payment for work completed and costs already committed. Custom creative and printed items are not returnable for change of mind. A verified manufacturing defect or material departure from the approved specification must be reported promptly with photographs and the affected quantity. Where appropriate, the remedy may be correction, reprint, replacement, credit, or refund of the affected portion.

8. Websites and ongoing services

Website timelines depend on timely content, approvals, access, and third-party services. Search ranking, advertising performance, platform availability, and specific commercial results cannot be guaranteed. Maintenance plans cover only the services described in the applicable agreement. Ecommerce is not active on this NetBOSS website at launch; if added later, separate customer-facing sales terms will be published before checkout is enabled.

9. Intellectual property and portfolio use

Ownership and licensing terms will be stated in the project agreement. Unless agreed otherwise, NetBOSS retains ownership of working files, unused concepts, methods, and pre-existing tools, while the client receives the agreed rights to approved final deliverables after full payment. NetBOSS may display completed work in its portfolio where client permission has been granted.

10. Confidentiality

Each party should protect non-public information received for the project and use it only for the agreed work, subject to legal requirements and any separate confidentiality agreement.

11. Liability

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, or consequential loss arising from the project. Any project-specific liability allocation will be governed by the signed agreement. Nothing here excludes rights or obligations that cannot legally be excluded.

12. Contact

Questions about these terms may be sent to mgt@netbossservices.com. Project-specific terms in an approved proposal or contract take precedence over this general page where they conflict.